FAQs

Please follow the steps on the website, or send your inquiry for reservations, and booking related matters to info@vespaagogo.com. 

For last-minute bookings (within 24hrs), please contact our hotline at +84 385 312 407 (WhatsApp) or through our fanpage at https://www.facebook.com/vespaagogo. 

Once your booking has been submitted, please check your email to follow the confirmation procedure.

Your passport number is required for us to register for your accident insurance. Rest assured that your personal information will be safe with us.

A 20% deposit (non-refundable) is required to confirm your booking. This amount can be paid via credit card/Paypal. The remaining fee can be paid in cash in either Vietnamese Dong or US Dollars on the day of the tour.

You can also pay in full in advance via credit card/Paypal. If you have any issues with card payment, please let us know please contact our email at support@vespaagogo.com or hotline at +84 385 312 407 (WhatsApp). The exchange rate we’re currently using is 1 US Dollar = 24,000 VND.

We can pick you up at your address in District 1 and District 3. Outside of these areas, please meet us in front of the Bitexco Financial Tower (https://maps.app.goo.gl/rcgqgR4hpPfepEYA6) in District 1.

Yes, accident insurance is included for every single guest who books our tours.

To ensure your safety and comfort on the tour, please inform us if you are over 100kg (220 lbs) in advance so we can arrange accordingly.

Vietnamese traffic may seem chaotic, but it is not dangerous, especially during peak hours when all vehicles drive slowly. All our drivers have legitimate driving licenses and are professionally trained to ensure the top safety on our tours.

The stops on the tour are fully tested for their food safety. In addition to that, street food is often cooked fresh within the day rather than being kept for several days.

Our recommended age for joining the tour is from 3 years and older and our tours are kid-friendly (except for the Bia & Bites tour which only accommodates people over 18 years old). We offer different prices for children with different age ranges which is presented in the booking price. 

Kids under 5 years old will share the vespa with their parents. Kids from 5 years and older will have their own vespa.

Our drivers are trained to drive young children on the vespa and we do offer kid-friendly options for food and drinks on the tours. If you have any further concern about your child/children going on our tours, please let us know via our email support@vespaagogo.com or our hotline at +84 385 312 407.

We recommend that you should wear comfortable clothes and shoes. Rain coats are provided by us in case of rain.

We strongly recommend that during our tours you leave valuable jewelry such as necklaces and earrings in your hotel in order to prevent them from being stolen or lost during the tour. Also please refrain from using your phone on the bike for safety reasons.

Yes, you must wear a helmet the entire time you are on a motorcycle. It is the law that both the driver and the passenger are required to wear helmets when riding a motorbike in Vietnam. Our helmets are qualified with Vietnamese road safety standards.

The helmets are cleaned after each tour. However, if you are concerned about the matter, we will provide you with a one-time-use headband inside the helmet.

The tour itinerary is fixed for our group and private tours. If you have a location that you want to visit, please check our "other tour" section on the website.

A Vespa A Go Go tour typically lasts 3-4 hours. The stops are strategically arranged so our guests not only have an enjoyable flow with the tour but also experience a comfortable ride between each stop.

To ensure the best service and taking care of our guests, our tour cap at the maximum of 12 guests per tour. We also offer a private tour for you and your group.

For convenience and safety reasons, you shouldn’t bring any big luggage/bags. A crossbody bag or a small backpack should be fine. We also have space in our vespas to help you keep your stuff if needed.

Professional driver
Accident insurance
Licensed tour guide
Accessories on the tour (helmet, raincoat etc.)
Food & drinks served on the tour.

You are not allowed to drive on our tours. You will be riding pillion with our professional drivers who are qualified to ride a Vespa. It is also illegal to drive in Vietnam without a Vietnamese driving license.

Yes. We do offer vegetarian/vegan options on tour tours if we are informed in advance. Please let us know about your food restrictions (vegetarian/vegan/gluten free/allergies…) when you book the tour so that we can prepare accordingly.

Of course you can. Things can change and we understand that. Our cancellation policy is as follow:

- A 20% deposit is required to confirm your booking (non-refundable).

- If you have a tour confirmed with us and want to cancel, please notify us at least 2 days before the tour date to avoid any cancellation fees.

- Any cancellation occurs within 48 hrs before the tour date will incur a 50% cancellation fee.

You can also change your booking. Please also notify us at least 2 days before the tour date via email/hotline the new tour date that you would like to go on. Please be informed that the booking availability of the new tour will be subjected to our availability on that day.

To get the fastest assistance on those matters, please contact us at support@vespaagogo.com, or +84 385 312 407

The rainy season usually lasts about 6 months in Saigon. Fortunately, the rain here doesn’t last very long. If it rains heavily at the time the tour starts, we will delay the tour between 15 - 30 minutes for the rain to lighten up. 

If it rains heavily during the tour and we cannot continue, we will get a car to take you back to your hotel safely. You will only be charged for your time on the tour, not the full tour. 

You are welcome to reschedule your tour to another day in case it rains heavily (subject to availability). If you decide to cancel the tour due to the rain, our cancellation policy will be applied. If we have to cancel the tour due to the rain, you will receive a full refund.